Ping! my inbox dinged inviting me to check out a new joint sending an exciting tingle down my back. Rola Wala is not a joint I had heard of before, quickly googled and saw what’s what! To say I was definitely intrigued by the name would be an understatement. The name does leave you tongue-tied, as the staff member nicely put it “we love to rhyme“. Rola Wala in Hindi means ‘The man that rolls‘, yes it’s quit something isn’t it.
But you haven’t heard nothing yet.
With the interview organised by the PR company I headed for the new Oxford shopping centre Westgate. Made my way down the escalators to level -1 to the social area all fast food joints are located. Rola Wala is the first eatery you see on your left with red illuminating and inviting signs. I made sure not to make myself known so I could observe how the whole process works. For me it’s important to see how the staff interact with everyday customers and not bloggers. To my delight Miguel one of the staff on the forefront had a huge smile for every customer. He and his colleagues happily took the time to explain the entire ordering process and the menu. He answered questions regardless of whether it was a buying customer or an observer.
We’ve all been customers of fast food joints either in the streets or brick and mortar builds. And we can all attest to not always having the best experiences at some joints. What I felt Rola Wala gave more than other joints was their time, no one was rushed or felt unheard. Each customer was treated with respect and when I introduced myself I received a warm welcome from the staff. I was offered the Mango & Tumeric Soda to keep me company whilst I waited to interview Danny.
Rola Wala has definitely brought a different atmosphere to fast food business plus their meals are 500 calories or less; unless you add extras.
As British people we have a certain perception about Indian